Rack Room Shoes Customer Service Hours: Find Out When You Can Get Assistance

Rack Room Shoes, a leading footwear retailer, takes pride in offering exceptional customer service to it’s valued customers. Understanding the importance of accessibility, Rack Room Shoes extends it’s customer service hours to accommodate a wide range of schedules, ensuring that assistance is available when needed. Whether you’ve questions about products, need assistance with online ordering, or require support with returns or exchanges, Rack Room Shoes' friendly and knowledgeable customer service team is dedicated to delivering prompt and reliable assistance.

Does Rack Room Shoes Price Match?

Additionally, the item must be in stock and offered at a lower price by a competitor. Rack Room Shoes will then refund the difference in price to the customer. This policy ensures that customers always get the best deal possible at Rack Room Shoes.

Price matching is a valuable policy for customers who want to ensure they’re getting the best price available. By offering this service, Rack Room Shoes shows their commitment to customer satisfaction. It allows customers to shop with confidence, knowing that they’re getting the lowest price possible.

This can be in the form of a printed advertisement, a website link, or any other documentation that confirms the lower price offered by a competitor.

The price match isn’t available for clearance items, limited quantity promotions, or special events, such as Black Friday sales. Additionally, the policy doesn’t apply to online marketplaces, auction sites, or third-party sellers.

So, if you find a lower price elsewhere, don’t hesitate to reach out to Rack Room Shoes and take advantage of their price matching policy.

How to Request a Price Match at Rack Room Shoes

  • Research the price of the item you want to purchase at other stores.
  • Make sure the item is identical to the one sold at Rack Room Shoes.
  • Take note of the competitor’s price and any supporting evidence, such as a screenshot or webpage link.
  • Visit a Rack Room Shoes store near you.
  • Locate an associate or ask to speak with a manager.
  • Present the evidence of the lower price to the associate or manager and politely request a price match.
  • Be prepared to provide information about the competitor and the specific item.
  • Allow the associate or manager to verify the price and item details.
  • If the price match is approved, complete your purchase at the matched price.
  • If the price match isn’t initially approved, ask if there are any additional steps or information required.
  • Consider mentioning any loyalty program or discounts that may apply to your purchase.
  • If the price match is still not approved, kindly thank the associate or manager for their time and consider other options.
  • Keep the receipt and any documentation for your purchase in case you need to make a return or exchange.

Rack Room Shoes and Off Broadway Shoe Warehouse are distinct shoe retailers that were brought together under the same ownership. In 2002, Rack Room Shoes purchased Off Broadway Shoe Warehouse and recently, in 2021, completed the process of integrating the operations of Off Broadway Shoe Warehouse with it’s own.

Is Off Broadway Shoes Same as Rack Room?

Off Broadway Shoe Warehouse and Rack Room Shoes are two distinct footwear retail chains that were brought together under the same ownership. However, even though they were now sister companies, Off Broadway Shoe Warehouse retained it’s unique identity and maintained separate operations from Rack Room Shoes.

This merger provided an opportunity for both companies to share resources and best practices, resulting in an enhanced shopping experience for customers.

While the two brands retained their unique identities, they operated under the same ownership.

The Impact of the Merger on Pricing and Discounts at Off Broadway Shoe Warehouse and Rack Room Shoes

  • Increase in pricing due to consolidation of both companies
  • Potential reduction in discounts offered to customers
  • Changes in pricing strategies to align with the new merged entity
  • Possible implementation of uniform pricing across all locations
  • Revision of promotional strategies and discount programs
  • Shift in focus towards maximizing profitability
  • Impact on customer perception and loyalty towards the brands
  • Possible changes in product offerings and selection
  • Adjustments in pricing based on market competition
  • Integration of technology and data analytics to optimize pricing decisions

In store returns or exchanges are accepted at both Rack Room Shoes and Off Broadway Shoe Warehouse, allowing customers the flexibility to return or exchange merchandise between the two stores. Whether your order is fulfilled from Rack Room Shoes or Off Broadway Shoe Warehouse, you can rest assured that returning your purchase will be a seamless process.

Can I Return Off Broadway Shoes to Rack Room?

Absolutely! If you’ve made a purchase from Off Broadway Shoes and wish to return or exchange the merchandise, you can certainly do so at Rack Room Shoes. This means that you don’t need to worry about the hassle of returning or exchanging your Off Broadway Shoes purchase at a different store.

The ability to return or exchange merchandise between both stores provides you with flexibility and convenience. This ensures that you’ve options and can choose the store that’s most convenient for you to process your return or exchange.

Both stores offer a wide range of footwear options for men, women, and children, making it easy for you to find the perfect pair of shoes or sneakers. Whether you’re looking for athletic shoes, dress shoes, or casual footwear, you’re bound to find something that suits your style and preferences.

With a wide selection of footwear options available at both Off Broadway Shoe Warehouse and Rack Room Shoes, you’re sure to find the perfect pair for your needs.

Rack Room Shoes makes it easy for customers to return unworn merchandise within 60 days of purchase, provided it’s accompanied by the original packaging, box, and receipt. In the unfortunate event that you don’t have a receipt, Rack Room Shoes offers a couple of alternatives – either a Rack Room Shoes gift card for the current selling price or a merchandise exchange. They aim to ensure a seamless return process for their valued customers.

What Is Rack Room Shoes Return Policy?

Rack Room Shoes has a customer-friendly return policy that ensures maximum convenience for their shoppers. When it comes to returning unworn merchandise, customers have a generous window of 60 days from the original purchase date to initiate the return process. During this period, customers are required to present the items in their original condition with all tags and packaging intact. This policy provides customers with ample time to assess the fit, comfort, and overall satisfaction of their purchase.

In order to facilitate a seamless return, customers must also present the original receipt along with the merchandise. However, if for any reason the receipt is unavailable, Rack Room Shoes offers alternative options to ensure customer satisfaction. In such cases, customers will be given the choice of receiving a Rack Room Shoes gift card equivalent to the current selling price of the item, or they may opt for a merchandise exchange.

Today, Rack Room Shoes is a well-known footwear retailer with stores across the United States. However, it’s origins trace back to 1922 when Phil Levinson founded Phil’s Shoes in Salisbury, N.C. It wasn’t until 1956 that his son-in-law, Mort Lerner, opened Lerner Shoes and Rack Room Shoes, marking the beginning of it’s growth and expansion.

Who Founded Rack Room Shoes?

Rack Room Shoes, a renowned footwear retailer in the United States, has a rich history that dates back to 192The story begins with Phil Levinson, a visionary entrepreneur who founded Phils Shoes in Salisbury, North Carolina. With a commitment to providing quality footwear to his customers, Phil quickly earned a reputation for excellent customer service and a wide selection of shoes.

As the years passed, Phils son-in-law, Mort Lerner, joined the family business and became an integral part of it’s growth. Morts entrepreneurial spirit and dedication to upholding the values established by Phil led him to open his own shoe store, Lerner Shoes. This new venture became another successful addition to the family legacy.

In 1956, Mort Lerner went on to establish Rack Room Shoes, building upon the foundation set by Phil and Lerner Shoes. Rack Room Shoes differentiated itself in the competitive footwear market by offering a vast array of styles and sizes for the whole family at affordable prices. This commitment to inclusivity and value quickly resonated with customers, resulting in the rapid growth of Rack Room Shoes.

Throughout the years, Rack Room Shoes has continued to expand it’s presence across the United States, serving millions of customers with an extensive range of footwear options. The companys dedication to providing exceptional customer service, keeping up with the latest fashion trends, and maintaining affordable prices has propelled it’s success.

The Evolution of Rack Room Shoes’ Business Model and Strategies Throughout the Years.

  • Rack Room Shoes’ origins as a small shoe store in Salisbury, North Carolina
  • Expansion of the business into multiple locations across the Southeastern United States
  • Introduction of a wide range of shoe brands catered to various demographics
  • Implementation of customer loyalty programs to encourage repeat purchases
  • Incorporation of e-commerce and online shopping options into the business model
  • Enhancement of the in-store shopping experience through modern store designs and layouts
  • Expansion into international markets, reaching customers beyond the United States
  • Collaborations with popular footwear brands to offer exclusive collections
  • Adoption of sustainability practices, including eco-friendly shoe options and recycling initiatives
  • Incorporation of digital marketing strategies to reach a wider audience


The extended customer service hours offered by the company demonstrate their dedication to ensuring that customers are promptly assisted and their needs are met, regardless of the time of day. This approach not only enhances the overall shopping experience but also emphasizes Rack Room Shoes' willingness to go above and beyond in addressing customer concerns.

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